Password Update for HTCINC Domain Joined Laptops

This document details the below two scenarios for updating the login password in HTCINC domain joined laptops from outside the office network.

  1. Changing password before expiry
  2. Changing password after expiry

Please disconnect VPN as soon as you completed the password change



Prerequisite

Cisco AnyConnect VPN Client should be installed in your workstation. Please get in touch with HTC IT Support, if the software is not installed in your Laptop

Step 1: VPN Connectivity

Search for the program “Cisco AnyConnect Security Mobility Client” in start menu and click to Open



Type in “vpn.htcinc.com” in the input text box and click on “Connect”



Select “ADPWD” from the "Group" dropdown list



In the “Username” field, just key in you AD login account name without appending “@htcinc.com” domian part, as shown in the screenshot.
In the "Password" field, enter "password + 6 digit OTP". Click on "OK" once the credentials are entered to establish the VPN connection
   Note: If you are not having the OTP token, follow the instructions in Step-3 2FA Setup for intranet Apps to add the OTP token in your mobile.



VPN connection status can be verified either by clicking the system tray icon as in the screenshot below or by clicking the app from the windows search as done earlier.



Step 2: Change Password

Press “Ctrl”+”Alt”+”Delete” keys together and then select “Change a password”

Key in the old & new passwords and then press "Enter" to complete the password change


Step 3: Disconnect VPN

Click on Cisco AnyConnect VPN icon in system tray and Click on "Disconnect"




Step 1: Set a new password

Login to Password Self-Service portal ( https://password.htcinc.com )
Select the “Forgot Password” tab and key in the username and Captcha text.




You will be presented with the Security questions that you had selected during the enrolment process. On successful validation, you will be able to set a new password.




Step 2: Connect VPN

Search for the program “Cisco AnyConnect Security Mobility Client” in start menu and click to Open



Type in “vpn.htcinc.com” in the input text box and click on “Connect”



Select “ADPWD” from the "Group" dropdown list



In the “Username” field, just key in you AD login account name without appending “@htcinc.com” domian part, and your "New Password" set via the Password Self-Service portal
Click on "OK" once the credentials are entered to establish the VPN connection



VPN connection status can be verified either by clicking the system tray icon as in the screenshot below or by clicking the app from the windows search as done earlier.



Step 3: Update new password in Laptop

Once VPN is connected, lock the workstation by pressing "Win+L" keys together or from Start Menu as shown below




Now Login using the new password set via the Password Self-Service portal

Step 4: Disconnect VPN

Click on Cisco AnyConnect VPN icon in system tray and Click on "Disconnect"